Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you provide voluntarily. This includes your name, company name, email address, phone number, delivery addresses, and specific floral requirements. Payment details are collected when you place orders, though processing is securely handled by our payment partners.

For our corporate clients, we may collect additional business data such as company registration details, preferred delivery timelines, and budget considerations to tailor our services to your needs.

Our site automatically records certain technical information when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this data to improve site performance and understand how clients find our services.

How We Use Your Information

We mainly use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Process and fulfill your flower orders and gift arrangements
• Communicate about order status and delivery timing
• Provide customer support and respond to inquiries
• Improve our services based on your feedback and preferences
• Send relevant service updates (with your consent)
• Keep records for business and legal compliance

We also use aggregated, non-personal data to analyze market trends and improve operations. For example, we might study which arrangements are popular in different seasons to better manage inventory.

With your explicit consent, we may share information about seasonal offerings, promotions, or new services that could interest your business. You can opt out at any time by following the unsubscribe link in emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only as needed to provide our services or comply with legal obligations.

We partner with trusted providers who help us deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and employ multiple protection layers. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is managed by certified processors who specialize in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continuously monitor and update our practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights concerning your personal data. You can request to view what we hold, correct inaccuracies, or delete your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When information is no longer needed, we securely delete or anonymize it. Some data may be kept longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are necessary for the site to function properly, enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled by default.

We employ analytics cookies to learn how visitors interact with our site. This helps us spotlight popular content, optimize page performance, and improve user experience. This information is collected in aggregate form and does not identify individuals.

You can adjust cookie settings via your browser preferences. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If MapleStoneField undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will inform you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event we cease operations, we will ensure your data is securely transferred to a successor with appropriate privacy protections or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will notify you by email or with a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult users. We do not knowingly collect personal information from individuals under 18. If we become aware of such data, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected data about their child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. Some service providers may handle data internationally. When this happens, we implement safeguards to protect your information per applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.